My item arrived damaged or broken.

We're so sorry! Here's what to do:

1. Report it within 7 days of delivery via the Returns Portal (BP)
2. Upload photos of the damage and the packaging — these are required to process the claim
3. We'll review and respond with next steps

If you bought Navidium Shipping Protection at checkout: you're covered. You choose either a replacement OR a refund to original payment. The replacement ships right away — you don't need to return the damaged item.

Without Navidium: we'll review case-by-case and our team will respond with the resolution.

If the damaged item is now out of stock, we'll offer store credit instead of a replacement.