Welcome to Our Help Site

• How do I create an account?
• How do I reset my password?

• I received the wrong item.
• My item arrived damaged or broken.
• My order is missing items.

• How do I use a discount code?
• My discount code isn't working — what now?

• Can I add items to an existing order?
• Can I cancel my order?
• Can I modify my order after I placed it?
• I got an email about order verification — is this legit?
• I was charged but didn't get a confirmation email.
• Why was my order canceled?

• What payment methods do you accept?
• Why was my payment declined?

• Are your products authentic?
• Are your products cruelty-free or vegan?
• Are your products HEMA-free or TPO-free?
• Do you carry [specific brand]?
• What lamp do I need to cure this gel?
• What's the difference between OPI GelColor and OPI Intelli-Gel?
• When will [item] be back in stock?

See all articles in Products →

• Do you offer a professional / pro discount?
• How do I become a wholesale customer?

• Can I exchange a product?
• Do you cover return shipping?
• How do I start a return?
• How long does a refund take?
• What items can't be returned?
• What's your return policy?
• Where do I send my return?

See all articles in Returns →

• Do my points expire?
• How does the Beyond Polish Loyalty Club work?
• How do I earn points?
• How do I redeem my points?
• What are the Beyond Polish Loyalty Club tiers?

• Is beyondpolish.shop your site?

• Can I change my shipping address after ordering?
• Do you offer expedited or overnight shipping?
• Do you ship internationally?
• Do you ship to PO Boxes or APO addresses?
• How do I track my order?
• How long does shipping take?
• How much does shipping cost?

See all articles in Shipping →

• How do I safely remove gel polish at home?
• My gel polish isn't drying / stays tacky.
• My gel polish is peeling.