How long does a refund take?

For returns (store credit via eGift card): once we receive your return, allow up to 10 days for inspection and processing. The eGift card code is emailed immediately after approval — no waiting on banks.

For order cancellations or removed items (refund to original payment): 5–7 business days to post to your bank after we process it.

For Navidium-covered damage or lost-package claims that you've chosen refund-to-original-payment for: 5–7 business days to post.

If you haven't seen a refund confirmation email, check spam first.