What items can't be returned?

Final sale items are not returnable:

• Red-line sale items
• Clearance items
• Markdowns
• Skincare (any item)
• Hair care (any item)
• Cosmetics (any item)
• Bundles (sold as final sale because already discounted)
• Gift cards / eGift cards
• Discontinued / last-chance items

Also not returnable:

• Used items (hygiene policy)
• Items past the 14-day window from delivery
• Items shipped back without prior approval