Returns

• Can I exchange a product?

  We don't do direct swaps. Here's how exchanges work: Return the item for store credit (through the Returns Portal for BP, or email for SN) Use the store credit to buy what you actually want Same return rules apply: unused, original packaging, within 14 days of delivery. If you want the replacem...

• Do you cover return shipping?

  Customer pays return shipping for standard returns (change of mind, color didn't work, etc.). We provide a pre-paid label when something's our error: Wrong item shipped Item arrived damaged (with Navidium coverage) Item is genuinely defective (after photo verification) Original shipping charges...

• How do I start a return?

  Go to the Returns Portal: returns.richcommerce.co/return/new?c=beyondpolish Enter your order number + email, phone, or zip Select the items you want to return and why Wait for approval — do not ship anything back until we confirm Once approved, ship back via the most affordable method you'd like ...

• How long does a refund take?

  For returns (store credit via eGift card): once we receive your return, allow up to 10 days for inspection and processing. The eGift card code is emailed immediately after approval — no waiting on banks. For order cancellations or removed items (refund to original payment): 5–7 business days to ...

• What items can't be returned?

  Final sale items are not returnable: Red-line sale items Clearance items Markdowns Skincare (any item) Hair care (any item) Cosmetics (any item) Bundles (sold as final sale because already discounted) Gift cards / eGift cards Discontinued / last-chance items Also not returnable: Used items (hyg...

• What's your return policy?

  The basics: 14 days from delivery to start a return Items must be unused and in original packaging All customer-initiated returns are store credit only (eGift card) — we don't refund to original payment Final sale items are not returnable Customer pays return shipping Different rules apply for d...

• Where do I send my return?

  Wait for approval first — don't ship anything until customer service has approved the return through the Returns Portal Once approved, the return address is: Chop Chop Fulfillment Center 7462 Talbert Ave Huntington Beach, CA 92648 Ship via your most affordable method. Keep your tracking number ...

• Why do I only get store credit and not a refund to my card?

  For customer-initiated returns (changed mind, didn't like the color, etc.) we issue store credit only. This is our standard policy and it's noted in our return policy. The exceptions where we DO refund to original payment: Order cancellations before shipping Items removed from an order before s...