Shipping

  • Can I change my shipping address after ordering?

    Email us at hello@beyondpolish.com ASAP with your order number and the new address. If your order hasn't started processing yet, we can usually update it. Once it's processed or has shipped, we can't make changes. A few important notes: Address changes can NOT be requested through PayPal commen...

  • Do you offer expedited or overnight shipping?

    We offer Express service via USPS Priority Express — usually next-day delivery, sometimes up to 2 days. We don't have a true overnight option. For same-day processing on Express orders: order before noon PST on a business day. Orders placed after the cutoff process the next business day. Expres...

  • Do you ship internationally?

    We don't ship internationally. We currently ship to the Continental US, Hawaii, Alaska, Puerto Rico, and APO addresses. If you really need international service, you can use a US-based freight forwarder at your own risk — we'll ship to a US forwarder address, but we don't provide protection or c...

  • Do you ship to PO Boxes or APO addresses?

    Yes! We ship to PO Boxes and APO addresses via USPS, with the same rules as any other US address: Same $85+ flat rate shipping threshold Same 1–2 day processing USPS Ground Advantage for Standard shipping UPS and FedEx don't deliver to PO Boxes or APO addresses, so any orders to those go via USP...

  • How do I track my order?

    You'll get an automated email with tracking the moment your order ships. You can also log into your account at beyondpolish.com to see status and tracking anytime. If you don't have an account, search your inbox for "Beyond Polish" — your shipping confirmation has the tracking link. Tracking ca...

  • How long does shipping take?

    Orders take 1–2 business days to process, then 4–8 business days to arrive on Standard Ground once shipped. Total time depends on the shipping method you pick at checkout. Processing: 1–2 business days, Monday–Friday only. Weekends and federal holidays don't count. Transit times by method: Sta...

  • How much does shipping cost?

    Orders $85+: flat $5 Standard Ground shipping, available in all 50 states (subtotal calculated after discounts, before tax/shipping). Orders under $85: Standard Ground rates start at $6.99 — exact cost is calculated by weight and destination at checkout. The $85 threshold is calculated AFTER ...

  • I never got my package.

    We're really sorry. Here's the path forward: First — quick checks: Is the shipping address on the order correct? Has it been more than 48 hours since a "delivered" scan? (USPS sometimes scans early.) Check with neighbors, household, post office. If it's truly missing: With Navidium Shipping Pr...

  • My tracking hasn't updated in days.

    USPS scanning delays are common — sometimes packages go from "label created" straight to "delivered" with no updates in between. It's frustrating but usually normal. General rule: if you're within the 4–8 business day Standard Ground transit window, give it time. Tracking often catches up at del...

  • My tracking says delivered but I don't have the package.

    USPS sometimes pre-scans packages as "delivered" a day or so early. Here's what to do: Wait until end of the next business day — packages often show up after an early delivery scan Check with neighbors, household members, and any safe-drop spots Look around your front door, side gates, garage ar...

  • What carriers do you use?

    We use: USPS Ground Advantage (Standard shipping) USPS Priority Mail (Standard upgrade) USPS Priority Express (Express service) UPS Ground (Standard alternative for some destinations) We pick the best carrier based on the shipping method you choose at checkout — you don't pick the specific carri...

  • When will my order ship?

    Orders typically ship within 1–2 business days. You'll get an automated email with tracking the moment your label is created. We process Monday–Friday only. An order placed Friday at 5 PM begins processing Monday morning. If something's out of stock when we go to fulfill: we'll often reach out ...

  • Why isn't the $5 flat rate applying at checkout?

    The $5 flat rate kicks in at $85+ subtotal — calculated AFTER discounts and BEFORE taxes/shipping. If a discount code brings your subtotal below $85, standard weight-based rates apply instead. If your cart is at $85+ after discounts and you're still not seeing the $5 rate: Refresh the page o...