My order is missing items.

Really sorry about that — every order is barcode-scanned before shipping, so missing items are rare but they do happen.

File a missing-item claim through the Returns Portal (BP). We'll either:

• Refund the missing item (to original payment, 5–7 days to post), OR
• Reship the missing item (separate shipment, new tracking email)

Your choice.

If the missing item is now out of stock, we'll offer refund only (since we can't ship what we don't have).